Terms and conditions

Privacy

Cancellation and Modification Policy

Methods of payment

Terms and conditions

Shipping and Handling costs

Taxes and Duties

Exchanges Returns and Refunds

Security

 

Privacy

Privacy Policy: It is the policy of TOSCA Research Laboratories that customer information will not be given to any party not involved in bringing the product to you (e.g. factory, postal/shipping service).

As customer service is our top priority, all information retained by TOSCA Research Laboratories ‎regarding its customers is encrypted and is solely used to enhance services available to its customers. Your information can be used to email you, from time to time, a newsletter to provide you the opportunity to find out about new products, as well as Boutiques specials. You can at any time refuse to accept these newsletters by simply replying to the email.

If you have any concerns or questions please do not hesitate to contact us directly at:

Montreal region: 514.335.7135

Exterior: 1.800.263.3575

E-mail: info@toscastyle.com

Cancellation and Modification Policy

 Making Changes After an Order Has Been Submitted:

If you need to make any changes to your order after you have submitted it, please contact Customer Service at info@toscastyle.com and quote your order number and the changes you wish to make.

 Please note that your order may begin processing immediately after you place your order, and it may not be possible to change items on existing order. Cancelling an Order after the order has been submitted:

If you have completed your order, email Customer Service at info@toscastyle.com  to cancel your order.

Be sure to include your order number in your email.

Please note that your order may begin processing immediately after you place your order, and it may not be possible to cancel the order.

Methods of payment 

We accept the following credit cards for online purchases.

- Visa

- Mastercard

 

SALES TERMS AND CONDITIONS

TOSCA Research Laboratories ‎operates the www.toscastyle.com  Web site (the "Site").

The terms and conditions that appear below constitute a contract between you and TOSCA Research Laboratories, and govern the use of the Site.

TOSCA Research Laboratories ‎ may modify these terms and conditions at any time, without prior notice.

 PLEASE READ THESE SALES TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE.

By using the Site, you acknowledge having read and understood these conditions.

 If you do not wish to be bound by these sales terms and conditions, you may not use the Site, nor may you order products through the Site.

 

  1. TERMS OF USE

1.1 Location of Site Operation

TOSCA Research Laboratories ‎operates the Site from its offices located in Canada.

TOSCA Research Laboratories ‎makes no representation to the effect that the elements of the Site may be used in other locations than Canada, and it is forbidden to access the Site from territories where the legislation prescribes that the content or use of the Site is illegal.

Those choosing to use the Site do so on their own initiative, and it is their responsibility to conform to all applicable local laws.

 Any claim related to the Site and the elements it contains, or arising from the use of the Site, is governed by the applicable laws in the territory of the Province of Quebec, district of Quebec.

 

1.2 Restrictions Related to Use

Except as specified in one or another section of the Site, no element of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted by any means, without prior written permission of TOSCA Research Laboratories.

You are permitted to display or download Site elements, but only for personal and non-commercial purposes and only as long as you do not modify these elements and you retain all copyright and other proprietary notices that they contain.

 1.3 Trademarks

The trademarks and logos used or displayed on the Site are trademarks, registered or not, by TOSCA Research Laboratories.

 Nothing in the Site may be interpreted so as to grant, directly or indirectly, the use of a trademark reproduced on the Site without the prior written permission of the trademark owner.

 1.4 Limitation of Liability

The Site and the elements it contains are provided on an "as is" basis, without warranties of any kind, express or implied.

To the fullest extent possible pursuant to the applicable laws, TOSCA Research Laboratories ‎disclaims all responsibility and provides no guarantee, including but not limited to, warranties of merchantability or fitness for a particular purpose.

In addition, TOSCA Research Laboratories ‎makes no representation with regard to the use, downloading, validity, accuracy or reliability of the elements reproduced on the Site, or with regard to the results obtained from the use of such elements.

While TOSCA Research Laboratories ‎does everything possible to ensure that the Site contains no errors, TOSCA Research Laboratories declines all responsibility with regard to any error that may be found on the Site., TOSCA Research Laboratories‎its related companies, directors, employees, representatives or agents may not, under any circumstances, be held responsible for any damages related, directly or indirectly, to use of the Site, including, but not limited to, the loss of data resulting from use of the elements of the Site.

 

  1. GENERAL CONDITIONS OF SALE

 Order Acceptance

The receipt by e-mail of an order confirmation does not constitute acceptance, by, TOSCA Research Laboratories of such an order or the confirmation of an offer to sell. TOSCA Research Laboratories ‎reserves the right, without any prior notification, to refuse service to any customer and/or limit the order quantity of any item ordered.

Verification of personal or credit card information may be required at any time by TOSCA Research Laboratories prior to the acceptance of any order.

2.1 Payment methods

2.1.1 We accept Visa and MasterCard credit cards.

2.1.2 Cheques or money orders are not accepted.

2.2 Price

2.2.1 The price payable for each product that you order is as set out with regard to each product offered on the Site.

2.2.2 Transportation and delivery charges, as well as applicable sales taxes, are not included.

2.2.3 TOSCA Research Laboratories ‎reserves the right to modify the prices of products offered on the Site at any time, without prior notice.

2.2.4 All prices are in US & Canadian dollars

2.2.5 The prices of products set out on the Site may differ from the prices offered for the same products in Tosca Style Boutique owned and operated by TOSCA Research Laboratories ‎

2.3 Returns Policies

2.3.1 You may return products to TOSCA Research Laboratories at any time up until 10 days after receiving them, at the following address:

TOSCA Research Laboratories ‎, Returns, ‎1 Place Ville Marie, Suite 2920‎, Montreal, Québec, Canada H3B 0E9‎ ‎657

The invoice, the order number and the original packaging must accompany the products.

Products returns must be sent at the following address:

TOSCA Research Laboratories ‎, Returns, ‎1 Place Ville Marie, Suite 2920‎, ‎Montreal, Québec, Canada H3B 0E9‎ ‎657 ‎

2.3.2 Returning products for reasons other than a defect:

You assume the delivery charges and legal risks for products returned.

You may not return products if you have removed them from their original packaging or, in the case of books, if these are damaged or if the cover is bent, except if the products are defective.

 2.3.3 Returning defective products:

If an item is defective, it will be exchanged for a new copy of the same product.

You may provide a detailed description of the defect on the Product Returns Form.

If TOSCA Research Laboratories has not delivered the right product, you will receive the correct product.

In both cases, TOSCA Research Laboratories ‎ will assume the delivery charges and the legal risks as long as you return the products using the Expedited Parcel shipping service offered by Canada Post.

TOSCA Research Laboratories ‎ does not accept returns that exceed 10 days following the receipt of the product.

TOSCA Research Laboratories ‎, Returns, ‎1 Place Ville Marie, Suite ‎‎2920‎, ‎Montreal, Québec, Canada H3B 0E9‎ ‎657 ‎

2.3.4 Upon receipt of returned products, any sum debited from your credit card account in favour of TOSCA Research Laboratories with regard to these products, except delivery charges, will be credited as soon as possible, on the condition, however, that the products being returned are returned by you and received by TOSCA Research Laboratories ‎in the same condition as that in which they were at the time they were delivered to you.

2.3.5 It is also possible to return products ordered on the Site to any Tosca Style Boutique operated by TOSCA Research Laboratories ‎under the conditions specified above, which will apply by making the necessary adaptations. In no case will boutiques operated by TOSCA Research Laboratories ‎reimburse delivery costs.

2.4 Product Availability

The Site posts all products available for order from our suppliers.

Please note that the latter are not necessarily part of all Tosca Style Boutique ‘sor of the Web site's inventory.

Your order may be delayed before being shipped to you, while we wait for one or more out-of-stock items to become available.

Should you be in a hurry to receive one or more particular items in your order, we advise you to place a separate order for them.

2.4.1 TOSCA Research Laboratories ‎ does not guarantee in any case the availability in inventory of products offered on the Site.

If TOSCA Research Laboratories ‎is unable to deliver to you one or other of the products that you have ordered due to insufficient inventory, TOSCA Research Laboratories ‎will advise you by e-mail.

In such a case, you will have the following options:

2.4.1.1 Confirm via the Site that you wish to keep your order active; this will authorize TOSCA Research Laboratories ‎to ship the back-ordered product(s) to you, with no further notice, upon their receipt from our supplier(s), in which case payment will be automatically debited from your credit card account for the product(s) before it(they) is(are) transferred to the shipper you chose with your order.

You may cancel your order at any time before TOSCA Research Laboratories ‎receives the back-ordered product(s), by contacting the Site's customer service department.

Please note that once you confirm your order via the Site, there is a delay of one or a few days before the product(s) are ordered from our supplier(s).

2.4.1.2 Cancel your order via the Site, in which case no payment will be debited from your credit card account for the product(s).

2.4.2 Note that in the case of products back-ordered with our suppliers for more than 30 days, your order will be cancelled without prior notice.

2.4.3 TOSCA Research Laboratories ‎ will not under any circumstances be responsible for any loss or harm you may suffer due to insufficient inventory.

2.5 Product Delivery

2.5.1 TOSCA Research Laboratories ‎will deliver the products ordered by you to the address you transmitted at the time of your order.

2.5.2 Delivery charges are on a per-product-ordered basis.

Please see the rates table to find out how much delivery of your order will cost.

2.5.3 TOSCA Research Laboratories ‎ will perform delivery as quickly as possible after acceptance of your order, according to the delivery method that you chose on the Site.

Delivery times and costs may vary according to the delivery destination, the delivery method chosen and the availability of products in inventory.

Delivery times are estimated from the moment that the products leave TOSCA Research Laboratories's place of business.

2.5.4 You become the owner of the products you have ordered when TOSCA Research Laboratories ‎gives them to the carrier.

As of that moment, you will assume all risk related to the products ordered, and TOSCA Research Laboratories ‎will not be liable for their loss or destruction.

2.5.5 For any products delivered outside of Canada, you are responsible for all customs brokerage fees and any other costs related to exporting outside Canada.

2.5.6 Delivery of products is subject to the rules of the delivery companies with which TOSCA Research Laboratories ‎does business, as well as the rules of any other company with which TOSCA Research Laboratories may do business from time to time.

You are in particular subject to the rules concerning a signature acknowledging receipt of products.

If you are absent from the location where you requested that TOSCA Research Laboratories ‎deliver the products to you, it shall be your responsibility to recover the products according to the rules of the delivery company you chose on the Site at the time of your order.

2.5.7 No deliveries will be made to a post office box.

2.5.8 TOSCA Research Laboratories ‎ must have received the full payment for products to be delivered to you before proceeding with their delivery.

2.6 Liability

2.6.1 In the event that TOSCA Research Laboratories ‎is found to be liable toward you, such liability shall be limited to an amount of money equivalent to the price you paid for the products returned.

2.6.2 Notwithstanding the preceding, nothing in this section shall be construed as limiting any right you may have as a consumer with respect to one or other of the public policy statutes that may apply to you.

2.7 Acts of God

TOSCA Research Laboratories ‎shall not be held liable for non-performance, in whole or in part, of any of its obligations whatsoever toward you, nor for damages or losses you may suffer, if such non-performance, damages or losses result from an Act of God or from circumstances beyond its control.

 

Shipping and Handling costs

Free Shipping with any purchase of 80.00 $ or more.

Fast & Secure

For Canadian Regular shipping method only.

Additional fees are charge for express shipping.

Total purchase does not include sales tax but includes discounts.

The price for shipping will automatically be added to all applicable orders at checkout.

The deliveries are carried out from Monday to Friday, except on public holidays.

Your order will be dispatched to you by Canada Post .

 

Taxes and Duties

Orders shipped within Canada:

Canadian orders will include all applicable Federal and Provincial taxes of your province at checkout.

Orders shipped to the U.S. and other International locations:

As we do not charge Canadian taxes on any US and International orders, these orders may be subject to import duties and taxes, which are charged once your package reaches your country.

If you do incur these additional charges, you might be presented with an invoice for which you are responsible.

For more information regarding your country's custom policies, please contact your local customs office.

Exchanges, Returns and Refunds

Tosca Style Boutique or TOSCA Research Laboratories ‎offers a satisfaction-guaranteed shopping experience.

If you are not completely satisfied with an item, you may exchange it and we will refund your purchase if it is eligible.

Terms and Conditions:

30 DAYS: All returns must be postmarked no later than 30 calendar days after the order is placed.

DOCUMENTATION: Your original invoice must accompany your returned item(s) in order for us to process your refund.

GOOD CONDITION: All returned items must be in their original state.

How to Return a Purchase.

Receiving a Refund:

You must turn over your article by mail. With this intention, you have only to fill the form with return (included in your sending).

Then, dispatch by the post office the article accompanied by the invoice of origin and the form duly filled, with the following address:

TOSCA Research Laboratories ‎, Returns, ‎1 Place Ville Marie, ‎Suite ‎‎2920‎, ‎Montreal, Québec, Canada H3B 0E9‎ ‎657 ‎

For reasons of safety, please return the parcel in a box of suitable forwarding.

As soon as we receive the article and that we will have declared it in conformity with our terms and conditions, we will refund you promptly the cost of the goods and the taxes.

* You will have to assume all the handling and forwarding costs at the time of the return, right and (or) tax for the orders delivered abroad.

Exchanges :

You must turn over your article by mail.

With this intention, you have only to fill the form with return (included in your sending).

Then, dispatch by the post office the article accompanied by the invoice of origin and the form duly filled, with the following address:

TOSCA Research Laboratories ‎, Returns, ‎1 Place Ville ‎Marie, ‎Suite ‎‎2920‎, ‎Montreal, Québec, Canada H3B 0E9‎ ‎657 ‎

For reasons of safety, please return the parcel in a box of suitable forwarding.

As soon as we receive the article and that we will have declared it in conformity with our terms and conditions, we will carry out the exchange of your product.

*You will have to assume all the handling and forwarding costs at the time of the exchange. Shipping & handling costs into force at this time will be charged again.

Return of articles under guarantee:

When you buy an article which comprises a specific guarantee of our one duration old share of 1 Year, please follow the following procedure:

*Note that the one year guarantee applies strictly to any manufacturing defect of the apparatus.

You must turn over your article by mail.

With this intention, you have only to fill the form with return (included in your sending).

Then, dispatch by the post office the article accompanied by the invoice of origin and the form duly filled, with the following address:

TOSCA Research Laboratories ‎, Returns, ‎1 Place Ville ‎Marie, ‎Suite ‎‎2920‎, ‎Montreal, Québec, Canada H3B 0E9‎ ‎657 ‎

For reasons of safety, please return the parcel in a box of suitable forwarding.

As soon as we receive the article and that we will have noted the manufacturing defect, we will carry out the exchange of your product.

You will have however to assume all the forwarding costs of the exchange.

Shipping costs into force at this time will be charged again.

Security

www.toscastyle.com SECURED PAYMENT

When you buy on www.toscastyle.com  your transaction is securely process by our transactional web site secured by MONERIS Solutions.

www.toscastyle.com has a secured transactions system operated by MONERIS, the leader in Internet secured payment.

No wonder it’s the most used by all the greatest web sites.

When you checkout, you are automatically redirected to the secured server of MONERIS without leaving our web site.

From this point on, you can now write down your credit card number and information safe and sound: Your information is then encrypted with the SSL (Secure Socket Layer) protocol before being sent by Internet.

Your information is from now on indecipherable (impossible to read) to anyone but a bank operator whom possess the code to decipher the information.

A security symbol will appear in the lower right corner of your browser, confirming your information is being encrypted.

WE GUARANTEE THAT NO INFORMATION REGARDING YOUR CREDIT CARD WILL EVER BE TRANSMITTED TO ANYONE.

Security Policy: It is the policy of TOSCA Research Laboratories and Tosca Style that customer's information will not be given to any party not involved in bringing the product to you (e.g. factory, postal/shipping service). As customer service is our top priority, all information retained by TOSCA Research Laboratories ‎and Tosca Style regarding its customers is encrypted with the SSL security protocole and is solely used to enhance services available to its customers.

If you have any concerns or questions regarding our security policy please do not hesitate to call us directly at:

Montreal region: 514.335.7135

Exterior: 1.800.263.3575

E-mail: info@toscastyle.com