Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again. Financial institutions can be slow and your patience is appreciated.
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Can I Change My Shipping Address For The Order?
We cannot guarantee that edits can be made. Make sure to double check your order and shipping address before placing your order. If you notice a mistake after your order is placed, please email us right away, and we will check to see if we are able to edit your information prior to shipment.
My Address Was Incorrect And Now My Order Is Being "Returned to Sender."
If an item is returned to sender, due to an incorrect or undeliverable address, your order will be refunded minus the original shipping costs when we receive it. There will also be a 10% restocking fee. We are not able to reship items returned to us in this manner, a new order must be placed.
We offer free shipping for all orders over $49. For orders under that amount, shipping is $7.95.
Transit time for US and Canadian customers is 2-6 days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Policy for orders that USPS Tracking shows as delivered but the customer has not received.
Please verify that the address you entered as your shipping address is correct.
Please check with other family members to make sure someone else didn't bring it in.
Please call your post office with your tracking number and request they confirm their tracking information is correct.
If USPS confirms that their tracking is, to the best of their knowledge, correct, then a theft report must be filed with the US Postal Inspector so the loss can be researched.
We require the completed report from USPS via the customer to continue.
Once we have a report from USPS and the Postal Inspector, if your package still is not found, we will re-ship your item, or if it is no longer in stock, we will issue a refund.
Thank you for shopping with us!